Contact Hotel Lobby AI

Contact Hotel Lobby AI at lisheng@gmail.com. Our official website is hotellobby-ai.me.

Video generation

Include the task identifier, approximate time, selected duration and resolution, and the issue you saw. Check the current task status before creating a duplicate request. A pending task, failed task and missing download are different issues. Do not send private source media unless support asks for material needed to investigate.

Accounts and sign-in

Tell us which sign-in method you used and the displayed error. Include your account email when needed to locate the account. Never send your password, one-time verification code, API key or full payment credentials. If password-reset delivery is temporarily unavailable, the site will say so.

Billing, cancellation and refunds

Include the purchasing account email, order number, payment date, amount and currency. State whether you need a credit correction, a cash refund review or help stopping future subscription renewal. Check payment history, billing settings and the Refund Policy. Payment features are available only when enabled on the pricing page; no payment is taken by a disabled purchase button.

Privacy and content concerns

For a privacy request, identify the account or task involved and describe the requested action. For a suspected violation of the Acceptable Use Policy, include the relevant page or task ID and a short explanation of the concern. Do not email illegal media or unrelated sensitive information. The Privacy Policy explains processing and retention.

We review requests using the available account, task and transaction records. We do not guarantee a specific response time.